Frequently Asked Questions

Prints

I have sourced printers that are eco friendly and the paper stock they use is made from 100% genuine de-inked post consumer waste and is FSC certified. Please note that as the paper is made from recycled material there may be slight flecks within the print however this is what makes this both unique and beautiful!

Unfortunately at this time I only offer the prints available in our shop and do not offer a service for a personalised option, as we have our prints printed professionally but I will never say never.

All of our packaging has been sourced to be as eco friendly as possible, it can all be recycled or composted. Please see more information here on our eco friendly page.

Sorry, our prints are not supplied with frames.

Delivery

There is free delivery on all orders within the UK.

All orders are posted via Royal Mail 1st class and will be dispatched within 1-3 working day, however please be aware there may be slight delays within the postal service.

Unfortunately at this time I only offer delivery within the UK, but this is something F&B are looking into.

Returns

I hope you love your order however if you do need to return, please ensure they are returned in perfect saleable condition, in their original packaging, within 14 days of receipt. Customers are responsible for the return delivery cost.

Once I receive the returned item(s) and they are in a perfect saleable condition, I will credit your original method of payment.

Should you need to return your item, please get in touch at hello@flamingoandbear.com and I will be able to help resolve your issue.

If your order is damaged, please can you report this to me within 3 days of receiving your order and kindly provide me with photos. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Please do not return an item without agreement from us.

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